Luck3 Terms and Conditions – Official Malaysia Platform Guidelines

1Acceptance of Terms and Conditions

Welcome to luck3, an online gaming platform built exclusively for Malaysian players. This Terms and Conditions document constitutes a legally binding agreement between you as the user and luck3 as the platform operator. By registering an account, accessing the platform, or using any luck3 service — whether via the website or mobile app — you expressly and unconditionally agree to be bound by all terms, conditions, policies, and guidelines contained in this document.

It is your responsibility to read, understand, and comply with all provisions of these Terms and Conditions before using the luck3 platform. If you do not agree with any part of this document, you are not permitted to use the luck3 platform. luck3 reserves the right to refuse or terminate access to any user who violates these terms without prior notice.

2Member Eligibility

To be eligible to register and use the luck3 platform, you must meet all of the following eligibility requirements at all times while using our services:

• At least 18 years of age at the time of registration and while using the platform.
• Residing in a country or region where the use of the luck3 platform is permitted under applicable local laws.
• Having full legal capacity to enter into a legally binding agreement.
• Has never been banned, suspended, or restricted by luck3 or any other online gaming platform for fraud or terms violations.
• Is not currently subject to a self-exclusion or self-imposed cooling-off period set through the luck3 responsible gaming tools.
• Registering in your own name and not on behalf of another person or corporate entity without luck3's written consent.

3Account Registration and Verification

Each member is permitted to hold only one active account on the luck3 platform. Multiple account registrations by the same individual — using different names, email addresses, phone numbers, or devices — are strictly prohibited and will result in the closure of all associated accounts and the freezing of any funds held.

During the registration process, you are required to provide accurate, complete, and up-to-date information. False, fabricated, or misleading information is grounds for immediate account closure. luck3 applies a strict Know Your Customer (KYC) process and reserves the right to request identity verification documents at any time, including:

• A copy of a valid national identity card (MyKad) or passport.
• Proof of current address such as a utility bill or bank statement dated within the last three months.
• Proof of ownership of the payment method used for the deposit.
• A selfie with your identification document if required by the compliance team.

Failure to submit requested documents within the specified timeframe may result in temporary suspension or account closure. Account security is a shared responsibility – you must keep your password confidential and not share your login credentials with anyone.

4Deposits and Withdrawals

Luck3 supports a wide range of popular deposit and withdrawal methods in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and ShopeePay. All financial transactions are processed through secure, encrypted channels. The key provisions regarding fund management are as follows:

• Deposits are processed instantly or within up to 15 minutes depending on the selected payment method.
• Withdrawals are processed within 1 to 3 business days after all verification requirements have been met.
• Luck3 does not charge any processing fees for standard deposits or withdrawals.
• Withdrawals may only be made to the same payment method used for the deposit, for anti-money laundering purposes.
• Minimum and maximum deposit and withdrawal limits are as stated in your account dashboard and may vary by payment method.
• Luck3 reserves the right to request additional verification for withdrawals exceeding the amount determined by the compliance team.

5Bonuses, Promotions & Special Offers

Luck3 offers a wide range of attractive bonuses and promotions for new and loyal members. Each offer is subject to specific conditions stated in the relevant promotion terms. The general rules applicable to all bonuses are as follows:

• All bonuses are subject to wagering requirements that must be met before any withdrawal is permitted. These requirements are clearly stated in the terms of each promotion.
• Bonuses are only valid for accounts that have completed the full KYC verification process.
• One bonus per individual, household, IP address, or shared device — unless otherwise stated.
• Luck3 reserves the right to void any bonus and associated winnings if there are signs of bonus abuse or fraud.
• Bonuses cannot be transferred between accounts and have no cash value until wagering requirements are fully met.
• The validity period of each bonus is as stated in the terms of the relevant promotion; expired bonuses cannot be reactivated.

6Game Rules and Fairness

All games offered on the luck3 platform — including Live Casino, Sports Betting, bingo, and Slots — are operated in accordance with fair and transparent game rules. The Random Number Generator (RNG) used in luck3 games has been certified and independently audited by qualified third-party bodies to ensure authentic randomness and fairness.

• The outcome of all games is final and cannot be altered or disputed after a round has ended.
• Any technical malfunction or connection disruption during gameplay will be resolved in accordance with the policy established for each game type.
• Luck3 reserves the right to void any bet or game affected by a software error or inaccurate pricing (palpable error).
• The use of bots, automated software, or unauthorized methods to gain an unfair advantage in games is prohibited and will result in immediate account closure.
• Wins generated through exploitation of bugs or system vulnerabilities will not be paid out and the associated account will be investigated.

7Member Conduct and Prohibitions

Luck3 is committed to maintaining a safe, respectful, and enjoyable gaming environment for all members. The following conduct is strictly prohibited on the luck3 platform and may result in disciplinary action, including account closure and fund freezing:

• Fraud in any form, including the use of stolen credit cards or another person's payment information without authorization.
• Money laundering or using the luck3 platform for suspicious or illegal financial transactions.
• Collusion between players to gain an unfair advantage in table games or live games.
• Language or conduct that is threatening, abusive, discriminatory, or harassing toward other players or luck3 staff.
• Attempting to access or modify the source code, databases, or internal systems of the luck3 platform.
• Impersonating luck3 staff or other members to obtain information or unfair advantages.

8Account Suspension and Closure

Luck3 reserves the right to suspend or close any member's account at any time for reasonable cause, including violations of these Terms and Conditions, suspicious activity, or requests from the relevant regulatory authority. Under normal circumstances, you will receive a notification before any action is taken.

You may also choose to close your own account at any time via the account dashboard or by contacting the luck3 customer support team. Any remaining funds in a self-requested closed account will be processed for withdrawal once all required checks are completed.

9luck3 Liability Limits

Luck3 strives to ensure the platform operates without interruption at all times, but cannot guarantee 100% platform availability due to factors beyond our control, including scheduled maintenance, infrastructure disruptions, or force majeure events.

• Luck3 is not liable for any losses arising from service disruptions, technical delays, or data corruption beyond luck3's control.
• Luck3 is not liable for any losses arising from legitimate game outcomes, including winnings not achieved or funds lost during gameplay.
• Luck3's total liability to any member under any circumstances is limited to the amount deposited by that member in the 30 days preceding the claim.
• Luck3 makes no guarantee that this platform is entirely free from viruses, malware, or other cyber threats; you are advised to use up-to-date security software on your device.

10Data Privacy and Information Protection

Luck3 takes the protection of all members' personal data seriously. All information collected during registration and platform use is processed in accordance with the luck3 Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Using the luck3 platform means you consent to the collection and processing of your data as described in our Privacy Policy.

• Your personal data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.
• Luck3 uses AES-256 encryption to protect all personal and financial data stored in our systems.
• You have the right to access, correct, or request deletion of your personal data, subject to applicable legal compliance requirements.
• Luck3 retains transaction records and account activity logs for the period required by applicable laws and regulatory requirements.

11Changes to Terms and Conditions

Luck3 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time at our absolute discretion. Significant changes will be communicated to members via their registered email and in-platform notifications at least 14 days before the changes take effect, except in cases of emergency or urgent regulatory requirements.

Continued use of the luck3 platform after the effective date of any changes to the terms will be considered acceptance of the amended terms. If you do not agree with the changes made, you have the right to close your account before the effective date of those changes.

12Applicable Law and Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operation of the luck3 platform. Any dispute arising from or in connection with these Terms and Conditions, the use of the platform, or any luck3 service shall be resolved through the following process:

• Stage One: Contact the luck3 customer support team directly via live chat or a support ticket for informal resolution.
• Stage Two: If informal resolution is unsuccessful within 30 days, the dispute will be referred to a formal mediation process.
• Stage Three: If mediation fails, the dispute will be resolved through binding arbitration in accordance with the rules set by the relevant regulatory body.